We are aware that returns can be the bane of our customers lives, so we have simplified the process, once the following steps are followed, the returns process will be painless!
- Include the order number
- All details to be completed on this form **
- Aftersales department will contact the Customer once form is processed
- The product and all documentation should be correctly packaged for transportation***
- When collection is arranged for the end user please allow 1 week for collection, once the tracking number has been provided
- The product will be collected and returned to the warehouse
- The product will then go through strict testing procedure
Once the testing has been completed a refund will be issued.
All of our goods are backed up by a 1 year warranty for manufacturers fault. If there is a manufacturers fault detected a replacement part will be sent or else a replacement unit. If the fault is from damage it will not be covered by warranty.